Shipments and returns policy
Packages are generally dispatched within 0-3 working days after receipt of payment and shipped via tracking Post services or courier. We always package stuff very well.. they will arrive to you in great shape ! We ship all items Worldwide by recording services.
FREE STANDARD DELIVERY ON ORDERS OVER 200£
(European Union) ONLY !
Cancelation of purchase
In order to exercise the right to cancel your purchase, you must send a statement to office@htpcables.pl within 14 days of receiving the shipment. The product must be returned within 14 days from the date of cancelation.
Goods Complaint Policy
Our cables are made to the highest standard, however, if your cable is DEFECTIVE for any reason and this is due to a manufacturing defect rather than general wear and tear or mechanical damage, HTP Cables will replace, repair or refund your purchase within 7 business days of receipt shipments. You can send defective goods to the HTP Cables complaint department within 14 days of receipt.
Goods Return Policy
While we hope you will be very happy with your purchase we understand that sometimes you might have second thoughts. You can either send the goods you wish to return to the HTP Cables returns department at the address below, within 14 days of receipt. As long as the goods you send back to us reach us within 14 days of receipt in their original condition, we will refund your purchase with 7 working days of receiving your package. Item must be in re-saleable and pristine condition and where necessary be in its original packaging; otherwise credit will be denied and the goods will be returned to the client at their cost. We do not refund postage costs !
tel: +48 58 380 33 33
NIP PL5833443735
REGON 520974165
KRS 0000946320
Missing Items
If your order has failed to arrive, then please let us know. We can check our system to make sure your order has been processed correctly and despatched to the correct address. We can then contact the delivery company to get some further information about where the parcel is. This can take a few days and in most cases the parcel can be located and delivered. However, if a parcel cannot be located then we can arrange for a replacement to be sent out to you, subject to stock availability. If the item is no longer in stock then we can offer a refund, if you do not wish to wait until our next delivery arrives.
A parcel sent by Post services cannot be reported as lost until 15 working days (3 weeks) has passed. For parcels sent to Europe a parcel is not considered lost until 20 working days (4 weeks) has passed and it is 25 working days (5 weeks) for parcels sent outside of Europe. These dates are set by Post companies and it means that we can not replace or refund an order until this time frame has elapsed and the parcel is actually considered 'lost' by the delivery company.
"Your cables experts"
We accept orders placed from and shipping to the countries listed below:
✅ Completed orders
Europe:
- Albania
- Andorra
- ✅ Austria
- Azerbaijan Republic
- ✅ Belarus
- ✅ Belgium
- Bosnia and Herzegovina
- ✅ Bulgaria
- Croatia
- ✅ Cyprus
- ✅ Czech Republic
- ✅ Denmark
- ✅ Estonia
- Faroe Islands
- ✅ Finland
- ✅ France
- ✅ Georgia
- ✅ Germany
- Gibraltar
- ✅ Greece
- ✅ Hungary
- ✅ Iceland
- ✅ Ireland
- ✅ Italy
- Latvia
- Liechtenstein
- ✅ Lithuania
- ✅ Luxembourg
- Macedonia
- ✅ Malta
- ✅ Moldova
- Monaco
- Montenegro
- ✅ Netherlands
- ✅ Norway
- ✅ Poland
- ✅ Portugal
- ✅ Romania
- ✅ Russia
- San Marino
- Serbia
- ✅ Slovakia
- ✅ Slovenia
- ✅ Spain
- Svalbard and Jan Mayen
- ✅ Sweden
- ✅ Switzerland
- ✅ Turkey
- ✅ Ukraine
- ✅ United Kingdom
- Vatican City
Americas:
- Anguilla
- Antigua and Barbuda
- ✅ Argentina
- Aruba
- Bahamas
- Barbados
- Belize
- Bermuda
- Bolivia
- ✅ Brazil
- British Virgin Islands
- ✅ Canada
- Cayman Islands
- ✅Chile
- ✅ Colombia
- Costa Rica
- Dominica
- Dominican Republic
- Ecuador
- El Salvador
- Falkland Islands
- French Guiana
- Greenland
- Grenada
- ✅Guadeloupe
- Guatemala
- Guyana
- Honduras
- Jamaica
- ✅ Martinique
- ✅ Mexico
- Montserrat
- Netherlands Antilles
- Nicaragua
- Panama
- Paraguay
- ✅ Peru
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- Suriname
- Trinidad and Tobago
- Turks and Caicos
- ✅ United States
- Uruguay
- Venezuela
Asia Pacific:
- Armenia
- ✅ Australia
- Bahrain
- Bhutan
- Brunei
- Cambodia
- China
- Cook Islands
- Fiji
- French Polynesia
- ✅ Hong Kong
- India
- ✅ Indonesia
- ✅ Israel
- Japan
- Jordan
- Kazakhstan
- Kiribati
- ✅ Kuwait
- Kyrgyzstan
- Laos
- ✅ Malaysia
- Maldives
- Marshall Islands
- Federated States of Micronesia
- Mongolia
- Nauru
- Nepal
- ✅ New Caledonia
- ✅ New Zealand
- Niue
- Norfolk Island
- Oman
- Palau
- Papua New Guinea
- Philippines
- Pitcairn Islands
- Qatar
- Samoa
- ✅ Saudi Arabia
- ✅ Singapore
- Solomon Islands
- ✅ South Korea
- ✅ Sri Lanka
- ✅ Taiwan
- Tajikistan
- ✅ Thailand
- Tonga
- Turkmenistan
- Tuvalu
- ✅ United Arab Emirates
- Vanuatu
- Vietnam
- Wallis and Futuna
- Yemen
Africa:
- Algeria
- Angola
- Benin
- Botswana
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde
- Chad
- Comoros
- Cote d'Ivoire
- Democratic Republic of the Congo
- Djibouti
- Egypt
- Eritrea
- Ethiopia
- Gabon Republic
- Gambia
- Guinea
- Guinea-Bissau
- Kenya
- Lesotho
- Madagascar
- Malawi
- Mali
- Mauritania
- ✅ Mauritius
- Mayotte
- ✅ Morocco
- Mozambique
- Namibia
- Niger
- Nigeria
- Republic of the Congo
- Reunion
- Rwanda
- Saint Helena
- Sao Tome and Principe
- Senegal
- Seychelles
- Sierra Leone
- Somalia
- South Africa
- Swaziland
- Tanzania
- Togo
- Tunisia
- Uganda
- Zambia
- Zimbabwe